Blackchair

CX Optimization

Blackchair operates at the intersection of Customer Experience (CX) and IT operations, providing tools to automate, audit, and manage contact center platforms such as Genesys, Cisco, Five9, and other CCaaS (Contact Center as a Service) platforms. Its primary focus is helping large enterprises manage configuration changes, maintain compliance, and ensure platform stability. Contact center transformation can be considered as the main industry of Blackchair. Transform your customer experience with data driven CX optimization and transformation services Streamline operations and enhance customer satisfaction. At the same time, this can fall under different categories depending on how they are classified. Some possible categories are: Contact center transformation: is a specialized segment within the broader customer experience (CX) and digital transformation industry.