AI-powered Chatbot, the smart PLM support tool

An AI-enabled chatbot can be developed with machine learning capabilities. Combined with advanced AI capabilities, the chatbot can assess if they can handle the PLM queries, call for backup when necessary, auto-transferring to human support to take over the query resolution. Once the human support reviews the query and observes that the chatbot answer is closer to the issue resolution, it signals the same to the bot. The AI-powered chatbot can then continue interacting with the user. If leveraged well, the undeniable advantage of these smart chatbots is that they are available 24×7 and fully dedicated to the task. Nothing is more frustrating than having a PLM user wait to get the necessary support. Also, the human support team gets less overloaded and can focus on more critical tasks while the smart chatbot handles regular queries.

Category: Computers-internet > Chatbot-services Upgrade Options