5 ways to become more customer-centric during a pandemic

It’s no secret that it’s a lot easier — and cheaper — to retain a customer than it is to go and out and find a new one, particularly during challenging economic times like these. When sales are uncertain, one of the best things you can do to help your business is to give your existing customers some extra attention. That’s because doing so can not only go a long way toward helping retain them, but also lead to a variety of upsell and cross-sell opportunities. In this post, we’re looking at five tips that you might consider implementing to help keep your customers happy and eager to grow their relationship with you, even during a pandemic.

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