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Field service management includes the disclosure of a field service which is done (through remote monitoring or other means, review or a customer identifying a fault), field worker's scheduling and optimization, dispatching, parts of the information delivery to the field, and process support of field workers interactions. For businesses that install, maintain, and repair any equipment in the field, or the task of managing the people and processes who perform each task can be a major challenge. The FSM software allows the businesses schedules to balance, stock transfers to coordinate, and a constant stream of data to analyze and act on. Field service management tools seem to solve the problem of business operations by simplifying the communication between the back office and the field. Most field service solutions try and focus on assisting field workers, with mobile apps that provide detailed site histories, best practice workflows, and on-demand knowledge libraries.
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