Outsourcing Live Chat Operators – It’s Necessary

The ubiquity and convenience of instant messaging has made it a primary channel for communication. It lets people talk to each other in real time. It allows for more spontaneity and engagement. It’s conducive for quick and short messages, which people have become increasingly accustomed to in the social media age. It’s no surprise then, that businesses have seen its potential for customer support. Live chat gives businesses the opportunity to chat with site visitors. It lets customers ask questions and make clarifications in real time as they browse through your site. Relying on FAQs can be fatal to your business. In Magellan Solutions, we understand the importance of multiple sales funnel. A phone number, contact form and a live chat are basic expenses in any competitive market.

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