A top-tier customer care service solution, Zendesk has been ruling the roost for quite some time. But with customer service needs branching out to the sectors like telecommunications and healthcare, the charm of Zendesk appears to fade away and an or

Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes. NovelVox is a leader and pioneer in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc. It offers an exclusive agent desktop for Credit Unions.

Quidget is a pioneering company in AI-driven customer support automation, dedicated to enhancing efficiency and customer satisfaction. Our innovative tool automates up to 80% of routine customer inquiries with a user-friendly, no-code AI chat solution. This allows businesses to quickly deploy a highly customizable chat agent on their website, tailored to their brand’s unique style and tone. Quidget seamlessly integrates with major platforms like Zendesk, Google Docs, WhatsApp, Viber, Slack, and Messenger, centralizing support operations and streamlining workflows. With multi-language support, Quidget ensures that businesses can engage with a diverse, global audience effectively.