Customer service is the quality and readily available support from a business and its employees to those who use or purchase its services. Customer service can help customers in making purchases, and can also be there to solve their problems online. Customer service providers concentrate on the clients having satisfying experiences by meeting their…
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Knowing how to listen is the key to customer service. Questions such as, what is a good agent for? To make or receive calls? What type of calls do you have to answer: claims, orders, breakdown management, sales…? These types of questions are not necessary, because whatever the need of the service to be covered,…
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