Help Center

Help.center is an AI-based support tool that enhances customer service through automation and self-service capabilities. The AI leverages a detailed knowledge base to provide immediate answers, cutting down on ticket volumes. Customers can interact with a chatbot on your website to get quick solutions to their issues. When AI support is insufficient, it escalates inquiries to email, ensuring no question goes unanswered. The shared inbox feature allows teams to manage interactions efficiently, leading to faster resolutions. The AI is constantly learning from new data sources to refine its responses. This helps businesses improve customer satisfaction while optimizing resources.

Category: Computers-internet > Software > Customer-support Upgrade Options